Last updated: 15 June 2026

1. Our Commitment to Privacy

Cleary Cleaning ABN 94 698 091 431 is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. What Personal Information We Collect

We may collect the following types of personal information:

Contact details: name, phone number, email address, home or business address
Booking information: service type, dates, property access instructions, and payment details
Communications: records of emails, phone calls, or messages between you and us
Job applicant information: résumés, work history, references, right-to-work documentation, police check results, and responses to application questions
Website data: IP address, browser type, pages visited, and cookies (see Section 7)

3. How We Collect Your Information

We collect personal information when you:

Request a quote or make a booking (online, by phone, or in person)
Contact us by email, phone, or social media
Submit a job application via our website or a third-party job board
Visit our website (via cookies and analytics tools)

4. Why We Collect and Use Your Information

We use your personal information to:

Provide, manage, and improve our cleaning services
Process bookings and payments
Communicate with you about your service, including reminders and follow-ups
Respond to enquiries and complaints
Process and assess job applications
Send you promotional offers and service updates (you may opt out at any time)
Comply with our legal obligations

5. Disclosure of Your Information

We do not sell your personal information. We may share it with:

Our staff and contractors who deliver services to you
Payment processors who handle your payment securely
IT and cloud service providers who store or process data on our behalf
Police or regulatory authorities where required by law

Where we share data with third-party service providers, we take reasonable steps to ensure they protect your information in a manner consistent with the APPs.

6. Overseas Disclosure

Some of our service providers (e.g. cloud storage or email platforms) may store data on servers located overseas. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that recipient upholds privacy standards comparable to the APPs.

7. Cookies and Website Analytics

Our website uses cookies to improve user experience and to analyse site traffic via tools such as Google Analytics. Cookies are small text files stored on your device. You can disable cookies in your browser settings; however, this may limit some website functionality.

Google Analytics data is aggregated and anonymised. For more information, see Google’s Privacy Policy.

8. Security

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Job application data for unsuccessful applicants is retained for up to 12 months and then securely destroyed.

10. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact our Privacy Officer at service@clearycleaning.com.au. We will respond within 30 days. We may charge a reasonable fee for access requests in some circumstances.

11. Complaints

If you believe we have breached the APPs or this Privacy Policy, please contact us in writing at service@clearycleaning.com.au. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be published at clearycleaning.com.au/privacy-policy. Material changes will be notified to customers by email.

13. Contact Us

For privacy-related enquiries, contact our Privacy Officer:
Cleary Cleaning
503/9 Victoria Avenue, Perth WA 6000
Phone: (08) 6866 0304
Email: service@clearycleaning.com.au